Frequently Asked Questions

Absolutely, we prioritize the security of our customers' information. Our website uses advanced encryption technology to ensure that your personal and payment details are protected during the entire ordering process. Additionally, we follow industry best practices to maintain a secure online environment. Your privacy and safety are of utmost importance to us.

Unfortunately, once an order is placed, we're unable to make changes. Please double-check your order details before confirming.

Currently, we don't offer custom orders. However, if you're interested in a minor adjustment, please reach out to us at admin@theluminousbeads.com. We're here to help!

We restock sold-out items periodically. If you're interested in a specific item, feel free to contact us to inquire about its availability.

Certainly! We do offer Pre-order items on occasion. Our product availability is closely tied to the availability of materials, as we collaborate with talented glass artisans around the world. This might lead to minor design variations as we work with the materials at hand. Your understanding and patience are greatly appreciated as we strive to bring you the best.

Absolutely, it's possible. Every item we offer is handcrafted, including the delicate glass flower beads. As a result, there might be occasional design variations that add a unique touch to each piece. We take great care to maintain the overall quality and aesthetic of our products. If you have any questions or concerns about specific variations, please feel free to reach out to us at admin@theluminousbeads.com. We're here to ensure your complete satisfaction with your purchase.

We offer occasional promotions and discounts. Stay updated by subscribing to our newsletter.

We currently do not offer reservations. However, you can stay informed about upcoming releases by subscribing to our newsletter or following us on social media.

The majority of our items are crafted upon order. Unfortunately, we are currently unable to provide bulk or wholesale options. We appreciate your understanding and support.

Currently, we do not offer gift wrapping services. However, our rosaries come in elegant packaging, making them presentable for gifting.

Yes, you can include a gift message during the checkout process. This message will be included in the package when it's sent to the recipient.

Yes, you can definitely send our rosaries as gifts. During checkout, you can specify a different shipping address and even add a personalized note to make it more special.

Rest assured, we do not include pricing information on the packing slip to ensure that your gift remains a surprise.

Yes, we offer e-gift cards that make for perfect presents. You can choose the desired amount and send the e-gift card directly to the recipient's email. They can then use the e-gift card to select their preferred rosary or other items from our collection.

Our e-gift cards do not have an expiration date, so the recipient can use them whenever they're ready to make a purchase.

Yes, e-gift cards can be used in combination with any available promo codes, providing even more value for the recipient.

Yes, just let us know the date when you want the e-gift card to be delivered to the recipient's email. This feature is perfect for special occasions.

While we make every effort to process your order within 3-5 business days, please note that many of our rosaries are crafted to order. This means that it may take approximately 1-2 weeks for your rosaries to be created before they are ready for shipping. Additionally, for pre-order items, the crafting period could extend to around 3-5 weeks prior to shipping.

The exact shipping times depend on your location and the shipping method you choose during the checkout process. We understand the anticipation of receiving your beautiful items, and we are committed to ensuring they reach you as swiftly as possible.

We're sorry for any inconvenience. Please contact our customer support at admin@theluminousbeads.com with photos of the damaged item, and we'll assist you promptly. See our return policy for more details.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. See our shipping policy for more details.

In the rare event of a delay or lost shipment, please contact our customer support, and we'll investigate the issue and find a solution.

You have 14 days after receiving your item to request a return. Please note that all sales/flash sales items are final and cannot be returned. If you're not satisfied, please refer to our return and exchange policy page for detailed information on how to proceed.

To be eligible for a return, merchandise must be in the same condition you received it, unworn, unused, and in its original packaging. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

If your return is outside the 14-day limit or does not meet return guidelines, items will be returned to you at your expense, and no credit will be given.

Yes, we understand that circumstances may change. You have 24 hours from the time of order placement to cancel your order. Please reach out to us at admin@theluminousbeads.com within this timeframe, and we'll be happy to assist you in cancelling your order and issuing a full refund. Please note that after the 24-hour window has passed, we may have already begun processing your order, and cancellation may not be possible.

Yes, you will receive a tracking number via email once your order is shipped. You can use this to track your order's progress.

Yes, we offer expedited shipping options during checkout for faster delivery.

Yes, we do offer international shipping to certain countries, including Australia, UK, and Canada. Shipping costs and delivery times vary based on your location. We are working to expand our international shipping options in the near future.

Please be aware that import taxes, duties, and customs fees might apply and vary by country based on the package's value. The Luminous Beads is not responsible for these fees. Customers should check with local customs for information on duty/custom fees, as not all packages are subject to them.